Books

 CHAPTER TITLES:

• Welcome to the "People Side of Improvement"
• The Link Between Improvement and Culture
• Perception is 9/10 of Reality
• Fear in the Workplace – A “Deal-Breaker” for Improving Processes and Changing Culture
• Your Definition of Opportunity Determines What You Fix, Measure and Talk About
• The Management System – An Overlooked Link to Opportunity
• Execution: “...the act of following to the end”
• The Role of the Individual
• Other Elements of Success
• Getting Personal with Failure and Opportunity
• The “WOW Factors” of Awareness
• Designing A New Beginning For Change

Why do so many improvement initiatives fail to deliver the expected benefits to the bottom line and the culture? Why are companies replacing their existing improvement program with a new program every 2-3 years? What was missing from the last implementation? What can executives do to increase their credibility when recommending/supporting initiatives or promising results to shareholders and employees? The information and incites in this book will help answer these questions.

Most improvement initiatives depend on tools and methods to create value and drive change culture. This book focuses on the second dimension of value creation that Kay calls “the people side of improvement”. She discusses how hidden organizational barriers disguise improvement opportunities, sabotage improvement initiatives and prevent the creation of an “Opportunity Culture”.

Learn how to recognize hidden barriers in your organization, create a comfort zone for addressing the issues that prevent you from achieving your improvement goals, and redefine opportunity to find hidden capacity and improve operational and financial results. Build an “Opportunity Culture” that works holistically to create value and sustain improvement for years to come.

The GENERIC EDITION addresses barriers to improvement found in large and small companies in manufacturing and service industries. It will be out later in the 3rd quarter. Check back soon.